Overview

This Return and Refund Policy outlines the terms under which Lady Jane handles product returns, refunds,and related matters in accordance with South African consumer protection laws. By purchasing from our store,you acknowledge and agree to the terms below.

Legal Framework Consumer Protection Act

In accordance with Section 20(3)(a) of the Consumer Protection Act (CPA) of South Africa, consumers are notentitled to return certain goods where:

For reasons of public health or otherwise, a public regulation prohibits the return of those goods to asupplier once they have been supplied to, or at the direction of, a consumer.

As such, intimate products and personal-use items including but not limited to adult toys, lingerie,lubricants, massage oils, supplements, and other sexual wellness products are non-returnable andnon-refundable (excluding luxury brand warranties) once dispatched or delivered, due to strict hygiene andsanitary regulations.

Quality Assurance

To ensure that customers receive fully functional products:

• Electronic or battery-operated products (within reason and with the customers consent) are tested on video before dispatch.
• This video clearly shows the sealed box being opened and the item being tested for proper functionality.
• The video is then sent to the customer as proof of the products condition before shipping.
• If the customer declines video testing, Lady Jane cannot be held liable for any post-delivery faults ordefects, as quality assurance was refused by the customer.

Damage or Defects After Delivery

All products are verified and documented as functional before leaving our premises. Once delivered, Lady Janecannot be held responsible for any:

• Physical damage
• Functional issues
• Misuse
• Wear and tear caused after delivery

Allergies and Material Sensitivities

If you are sensitive or allergic to specific materials or ingredients, or require product compositioninformation (including toys, pills, oils, or potions), it is your responsibility to enquire prior to purchase.To request product information or recommendations, please contact our online team:

Discreet Packaging

South African Postal Services

You will receive your Shelicious package in a sealed white bag. Our postal address will be indicated on theback of your package for tracking purposes and will not reflect the name of Shelicious.

Courier Company

You will receive your Shelicious package in the Courier Branded delivery sleeve. The address where theproducts are dispatched will be on the waybill for tracking purposes.Should you wish for different packaging information, please indicate clearly in the comments section of theonline order.